Terms & Conditions

Appointments

To obtain your preferred appointment day and time, we ask that you to book in advance, appointments can be made via our online booking system, email or phone (during business hours). We will always endeavour to accommodate last minute bookings as best as we can, pending on salon availability. To secure your appointments, we do require a non-refundable booking deposit, which will come off your treatment price on the day.

Cancellations and Rescheduling of appointments

We will send you a text message confirming your appointment 48 hours beforehand, in which we ask you to respond with a simple YES or NO. If an appointment remains unconfirmed, or if you are absent at the time of your appointment, your booking deposit will be forfeited. We require 24 hours notice to cancel or reschedule a booking to avoid forfeiting your deposit. Should you need to reschedule a booking, please contact the salon via phone (02) 80688477 (during business hours) and email info@melissayoungbeauty.com.au

Gift Certificates

Gift certificates may be purchased in physical form in salon or through our "buy gift voucher" link and allocated to a particular treatment or a monetary value  — the choice is at your discretion. Gift certificates are valid for 12 months from the time of purchase. Gift Vouchers can be posted. Please call the salon on (02) 80688477 to arrange this. Gift Vouchers can not be used towards Cosmetic Injections.

Before your appointment

We ask that you arrive 10 minutes before your appointment to complete all necessary forms (forms are required for certain treatments). If you are running late, we ask you to please call the salon so that we can prepare this in advance. If you are significantly late to your appointment and we can not accommodate your booking due to existing client bookings, your deposit will be forfeited. If you have any questions or concerns before your appointment, please contact the salon via phone (02) 80688477 (during business hours) or email info@melissayoungbeauty.com.au

Loyalty Dollars

At MYB we have "Loyalty Dollars", which means by spending money with us, whether it be on a service or retail product, you get rewarded for your support and loyalty to MYB. The best part, loyalty dollars can be accumulated, saved and spent to spoil yourself on that special treatment or product you have had your eye on! Loyalty Dollars can start being redeemed once you have a minimum balance of $30 credit on file and are valued for 12months. Loyalty Dollars can only be used towards any service offered or product offered at MYB.

 

Pricing Policy

We reserve the right to change any of the products or services at anytime without prior warning or notice. We reserve the right to change all treatment, product and service prices at any time without notice.